Shipping & Returns
JustFab Shipping & Returns Policy
Shipping and handling charges are based on subtotal calculated as VIP price minus promotional discounts, before sales tax and import fees. Please note: when applying a VIP Credit, promotions no longer apply.
Standard Shipping*
|
|
Alaska, Hawaii |
APO/FPO |
Canada |
|---|---|---|---|---|
$59.00 and over | FREE 6-14 Business Days | $9.00 6-14 Business Days | $9.00 Up to 30 Business Days | $9.95 6-14 Business days |
Under $59.00 | $6.95 6-14 Business Days | $9.00 6-14 Business Days | $9.00 Up to 30 Business Days | $9.95 6-14 Business days |
Rush Shipping*
|
|
Alaska, Hawaii, APO |
Canada |
|---|---|---|---|
$59.00 and over | $14.95 3-4 Business Days | N/A | N/A |
Under $59.00 | $14.95 3-4 Business Days | N/A | N/A |
*All delivery times above are bsed on average in-transit time. Orders shipping to P.O. Boxes and APOs/FPOs do not qualify for rush shipping.
As soon as your order ships, you will be provided with a tracking number via email. You can also find your order details and tracking information on the Order History tab within the My Account section.
Returns & Exchanges
JustFab strives to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order, we gladly accept returns and exchanges within 60 days from the date of shipment and in new, unused condition with original packaging. We recommend trying on shoes on a carpeted surface to prevent scuffs and scratches. Apparel and accessories must be returned with all pieces included, intact, and unworn with all tags attached. Some items purchased through special promotions may be final sale, and therefore not eligible for exchanges or returns (please refer to promotion disclaimers for the terms of each offer). Please note that any store or VIP credit used to pay for an order will be returned as credit and will not be eligible for a refund to a credit card.
Returns have never been easier! Below are a few returns options to choose from:
Return or Exchange via Happy Returns (Contiguous US Only; no box or label required):
- Complete your return in My Account > Orders & Returns.
- Receive the QR code for your return onsite and via email
- Drop off your items with just the QR code at a Return Bar near you– no packaging or label required, your refund will be initiated upon drop-off!
- Happy Returns is more sustainable! The eco-friendly process uses reusable packaging and aggregated shipping to help reduce impact on the environment – as a result, Happy Returns customers reduce greenhouse gas emissions by 120,000 lbs for every one million returns.
Return or Exchange via Shipping Provider:
- Start your return in My Account > Orders & Returns.
- Complete the return and print your return label.
- Pack your items with shipping label and drop off at indicated shipping provider (i.e. USPS for the US), your refund will be initiated when your items are received at our warehouse. If you haven’t received your refund after 10 business days from the time your return was received at our warehouse, please let us know so we can further investigate the situation.
Return shipping and handling for non-contiguous US territories, including Alaska, Hawaii, Puerto Rico and APOs, is $9.
*Rewards points associated with the purchase will be deducted from your account if you do choose a refund.
***All Dream Pairs and Bruno Marc items are are temporarily unavailable for shipping to CA. We apologize for any inconvenience this may have caused. Please keep checking back for updates on when this will become available soon.
